Terms & Conditions

The PGH Stop
Last Updated: 4/1/2025

1. Introduction

Welcome to The PGH Stop, your go-to source for officially licensed Pitt-branded merchandise and apparel. As an independent vendor operating on the campus of the University of Pittsburgh, we are committed to providing high-quality products and excellent customer service. By using our website, you agree to the following terms and policies.

2. Ordering & Payment

  • All prices are listed in U.S. dollars and are subject to change without notice.
  • We accept major credit cards, debit cards, and secure online payment methods.
  • Orders are processed once payment has been successfully received.
  • Sales tax may be applied to your order as required by law.

3. Shipping & Delivery

  • Orders are typically processed within 2-3 business days. Shipping times vary based on destination and selected shipping method.
  • We currently ship within the United States. For international orders, please contact us directly.
  • Customers will receive tracking information once an order has shipped.
  • The PGH Stop is not responsible for shipping delays caused by carriers, weather conditions, or other unforeseen circumstances.

4. Returns & Exchanges

  • We accept returns and exchanges within 30 days of purchase. Items must be unused, in original condition, and include all original tags and packaging.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Refunds will be issued to the original payment method within 5-7 business days upon receipt and approval of the return.

5. Privacy Policy

  • We value your privacy and are committed to protecting your personal information.
  • Any information collected (such as name, email, address, and payment details) is used solely for processing orders and improving customer experience.
  • We do not sell, rent, or share customer information with third parties except as required for payment processing and order fulfillment.

7. Customer Support

  • For any inquiries, issues, or feedback, please contact our customer support team via email at [email protected].
  • Our support team is available Monday through Friday, 9 AM – 5 PM EST.

8. Modifications to Policies

  • The PGH Stop reserves the right to update these policies at any time. Changes will be effective immediately upon posting.
  • Customers are encouraged to review this page periodically to stay informed of any updates.

Thank you for shopping with The PGH Stop! We appreciate your support and look forward to serving you.